All orders are processed within 1–3 business days (excluding weekends and holidays). During peak seasons or high demand, processing times may be extended. Customized or bulk lighting orders may require additional lead time, which will be communicated upon order confirmation.
2. Shipping Methods & Delivery Times
We ship both domestically and internationally using trusted carriers. Estimated delivery times are as follows:
USA Standard Shipping: 5–8 business days
Canada, UK, EU: 7–14 business days
Other Regions: 10–20 business days
Note: Delivery timelines are estimates and may vary due to customs clearance, local courier delays, or natural events.
3. Shipping Rates
Shipping costs are calculated at checkout based on your order weight, size, and delivery location. We may offer free shipping promotions from time to time for qualifying orders (e.g., orders over $50).
4. Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your shipment’s progress on the carrier’s website or our tracking page.
5. International Shipping & Customs
International shipments may be subject to duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in the product or shipping prices. We are not responsible for delays due to customs processing.
6. Damaged or Lost Packages
If your package is lost or arrives damaged, please contact us within 7 days of the delivery date. Provide your order number and relevant photos (if applicable). We will investigate the issue and offer a resolution, which may include a replacement or refund.
7. Questions?
If you have any shipping-related inquiries, please don’t hesitate to contact us:
